Responsible Gaming
at 9bd1
9bd1 is committed to providing a safe, fair, and enjoyable entertainment experience for every player in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to stay in control — always.
Our Protection Tools
Six Ways 9bd1 Keeps You in Control
Every tool listed below is free, available to all registered players, and can be activated by contacting [email protected] at any time. There are no fees, no waiting periods for activation, and no penalties for using them.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your 9bd1 account. Once a limit is in place, it takes effect immediately. You can request a reduction at any time — reductions are applied instantly. Increases to a deposit limit require a 7-day cooling-off period before they take effect, giving you time to reconsider.
Session Time Limits
Define how long a single gaming session can last. When your session limit is reached, you will receive a clear on-screen notification and your session will end automatically. This tool helps prevent the kind of extended, unplanned play that can lead to chasing losses or losing track of time — a pattern common among players experiencing gambling-related difficulties.
Time-Out (Cool-Down)
Take a short, structured break from 9bd1 without permanently closing your account. Time-out periods are available in 24-hour, 48-hour, 7-day, and 30-day durations. During a time-out, your account is suspended — you cannot log in, deposit, or place bets. At the end of the period, access is restored automatically unless you choose to extend.
Self-Exclusion
Self-exclusion is a longer-term measure designed for players who feel they need a more serious break. You can request self-exclusion for a minimum of 6 months or up to 5 years. During this period, your account is permanently blocked and cannot be reopened until the exclusion period has fully expired and a deliberate reactivation request is submitted in writing. This is the most effective tool for players with serious concerns.
Loss Limits
A loss limit caps the total amount you are permitted to lose over a defined period — daily, weekly, or monthly. Once you reach your loss limit, further wagering is blocked for the remainder of that period. This is particularly useful for players who find they continue playing after a losing session in an attempt to recover losses, a behaviour known as "chasing."
Reality Check Reminders
Enable periodic on-screen reminders that show you how long you have been playing and how much you have wagered in the current session. These pop-up notifications appear at regular intervals you choose — every 30 minutes, 60 minutes, or 90 minutes — and prompt you to decide consciously whether you want to continue or stop your session.
Know the Warning Signs
Recognising Problem Gambling
Problem gambling rarely appears overnight. It tends to develop gradually, and many players find it difficult to recognise the signs in themselves. The questions below reflect common indicators that gambling may have moved from entertainment to a harmful pattern. If several of these apply to you, we strongly encourage you to use one of the self-help tools above or contact support immediately.
Recognising the problem early dramatically improves outcomes. At 9bd1, there is absolutely no stigma attached to seeking help — our support team treats every request with complete confidentiality.
Spending more money on gambling than you originally planned or can comfortably afford to lose
Continuing to play in order to try to win back money you have already lost ("chasing losses")
Feeling anxious, irritable, or restless when you try to cut down or stop gambling
Lying to family members or friends about how much time or money you spend gambling
Neglecting work, studies, household responsibilities, or personal relationships because of gambling
Borrowing money, selling belongings, or delaying essential payments in order to fund gambling
Gambling to escape stress, anxiety, depression, loneliness, or other difficult emotions
Making repeated unsuccessful attempts to control, cut back, or stop gambling altogether
Getting Help
How to Request a Safeguard on 9bd1
Activating any responsible gaming tool on your 9bd1 account is straightforward. Follow the steps below. Our support team processes all safeguard requests as a priority and will never delay or discourage you from using these tools.
Log In to Your Account
Visit the 9bd1 Login page and access your account using your registered mobile number. If you are unable to log in or prefer not to, you may contact support directly — you do not need to be logged in to request a self-exclusion or account block.
Contact Our Support Team
Send an email to [email protected] with the subject line "Responsible Gaming Request." In your message, state your registered mobile number and the specific tool you wish to activate (deposit limit, loss limit, session limit, time-out, or self-exclusion) along with the duration or amount where applicable.
Receive Confirmation
Our team will acknowledge your request within 2 hours and apply the safeguard to your account. You will receive an SMS confirmation to your registered mobile number once the restriction is active. For self-exclusion requests, a confirmation email will also be sent to the address on file.
Verify the Restriction Is Active
Log back in to your account to verify that the restriction appears correctly. If you encounter any issue or the restriction does not appear to be working as expected, contact [email protected] immediately and our team will investigate and resolve the matter as a priority.
Request an Extension or Permanent Closure
At any point during a time-out or self-exclusion, you may request an extension of the period. Extensions are applied immediately. If you decide you would like to permanently close your 9bd1 account, contact [email protected] with the subject line "Permanent Account Closure" and we will process your request within 24 hours. Any available balance will be returned to your registered bKash, Nagad, or Rocket account.
Financial Controls
Deposit and Loss Limit Reference
The following table summarises the available limit types, the periods they cover, and how quickly they take effect. All amounts are in Bangladeshi Taka (৳). Requesting a lower limit always takes immediate effect; requesting a higher limit has a mandatory 7-day review period.
| Limit Type | Period Options | Minimum (৳) | Takes Effect | To Reduce | To Increase |
|---|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | ৳500 | Immediately on activation | Immediate | 7-day cooling-off period |
| Loss Limit | Daily / Weekly / Monthly | ৳500 | Immediately on activation | Immediate | 7-day cooling-off period |
| Session Time Limit | 30 / 60 / 90 / 120 minutes | 30 minutes | Next login session | Immediate | 24-hour cooling-off period |
| Time-Out (Cool-Down) | 24 hours / 48 hours / 7 days / 30 days | 24 hours | Within 2 hours of request | Cannot be reduced | Extension available anytime |
| Self-Exclusion | 6 months / 1 year / 2 years / 5 years | 6 months | Within 2 hours of request | Cannot be reduced | Extension available anytime |
Self-Assessment
Ask Yourself These Questions
The following questions are adapted from widely used problem gambling screening tools. Read each question honestly. If you find yourself answering "yes" to three or more, it may be time to use one of our support tools or speak with someone you trust.
This self-assessment is for informational purposes only and does not constitute a clinical diagnosis. If you are concerned about your gambling behaviour, please contact [email protected] or speak with a trusted professional.
Age Restriction Policy
Strictly 21+ — No Exceptions
The 9bd1 platform is available exclusively to individuals who are 21 years of age or older. This is not a guideline — it is a firm requirement applied at registration and enforced through KYC (Know Your Customer) verification before withdrawals are processed.
When you register a 9bd1 account, you are required to confirm your date of birth. Providing a false date of birth in order to circumvent the age restriction is a violation of the Terms & Conditions and may result in permanent account closure and forfeiture of any account balance.
If you are a parent or guardian and you believe a minor in your household has registered an account on 9bd1 using falsified information, please contact [email protected] immediately. We will investigate the matter, close the account, and return any deposited funds to the original payment source.
We also encourage parents and guardians to use parental control software on shared devices and to have open conversations with younger family members about the risks associated with gambling. 9bd1 supports a number of publicly available tools that can restrict access to gambling websites on shared devices.
For Adults Aged 21 and Above Only
Gambling is a form of adult entertainment. It carries inherent financial risk and is not a reliable source of income. 9bd1 enforces the 21+ age requirement rigorously and supports all measures that prevent underage individuals from accessing the platform.
Need to Talk?
Our Support Team Is Here for You
If you are concerned about your gambling — or about someone else's — do not wait. The 9bd1 support team is available 24 hours a day, 7 days a week, and every request for responsible gaming assistance is handled with complete confidentiality and without judgment.
Email Support
Send your request to [email protected] at any time. Use the subject line "Responsible Gaming Request" to ensure priority handling.
Response Time
All responsible gaming requests are acknowledged within 2 hours and fully processed within the same business day. Urgent account blocks take effect immediately upon confirmation.
Full Confidentiality
Every responsible gaming request is treated with the highest level of discretion. Your account status, gambling history, and support interactions are never shared with third parties.
Responsible gaming support email: [email protected] — plain text, not a clickable link. Available 24/7 in English.
Play Smart. Play Within Your Limits.
9bd1 offers hundreds of games and betting markets for entertainment. When you play responsibly, the experience stays enjoyable. Explore our games, review the FAQ, or log in to manage your account limits today.
21+ Only. Gambling involves financial risk. Please review our Terms & Conditions and Privacy Policy before playing.