9bd1 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 9bd1 ("we", "us", "the Platform", "9bd1") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "Player", "User") who access or use the 9bd1 website at https://9bd1.io and all associated services, including the online casino, cricket betting markets, account management portal, and payment processing features (collectively, the "Service").

This Policy is written in English and is intended to be read alongside the 9bd1 Terms & Conditions and Responsible Gaming Policy. By registering an account on 9bd1 or otherwise using the Service, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

9bd1 is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. We apply these principles to every player account on the platform, regardless of whether you are located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other city across Bangladesh.

2. Data Controller

For the purposes of this Policy, the data controller — the entity that determines the purposes and means of processing your personal data — is 9bd1, the operator of the platform accessible at https://9bd1.io. For any data-related enquiry, including exercising your rights or submitting a complaint, you may contact us at:

Email: [email protected]
Response Language: English
Availability: 24 hours a day, 7 days a week

3. Data We Collect

9bd1 collects personal data through your direct interactions with the platform, through automated technical processes, and — in limited circumstances — from third-party payment providers. The categories of personal data we collect are set out below.

3.1 Registration and Identity Data

When you create a 9bd1 account, we collect:

• Your registered mobile phone number (used as your primary account identifier)
• Your date of birth (used for age verification — players must be 21 years of age or older)
• A username or display name of your choosing

3.2 Identity Verification (KYC) Data

When you request a withdrawal that meets our KYC threshold, or at any other time we are required to verify your identity, we may collect:

• A copy of a government-issued photo identification document (e.g., National ID card, passport)
• Proof of ownership of the payment method associated with your account (e.g., screenshot of your bKash, Nagad, or Rocket account showing your registered number)
• Source-of-funds documentation, where applicable under anti-money laundering obligations

3.3 Transaction and Financial Data

Every deposit, withdrawal, bonus credit, and wagering transaction associated with your account is recorded. This includes the transaction amount in Bangladeshi Taka (৳), the payment method used, the date and time of the transaction, and the transaction reference number provided by the payment provider (bKash, Nagad, Rocket, or Upay).

3.4 Technical and Usage Data

When you use the 9bd1 platform, our servers automatically record technical data including:

• Your IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Pages visited, features used, and time spent on each section of the platform
• Session start and end times
• Error logs and crash reports

This technical data is used primarily for platform security, fraud detection, and performance optimisation. It is not used to build advertising profiles.

3.5 Communications Data

If you contact the 9bd1 support team by email or through any other channel, we retain records of that correspondence, including your contact details, the content of your messages, and the outcome of any support request or complaint. This data is retained to ensure continuity of service and to support our complaint-handling obligations.

3.6 Gameplay and Betting Data

A complete record of all games played and bets placed on the 9bd1 platform is maintained for each account. This includes game type, stake amount, outcome, and timestamp. This data is essential for the fair operation of the platform and for resolving any disputes regarding game outcomes or bet settlement.

4. How We Use Your Data

The table below summarises the primary purposes for which 9bd1 uses your personal data:

Purpose	Data Used	Necessity
Account creation and authentication	Mobile number, date of birth, username	Essential to provide the Service
Age and identity verification (KYC)	ID document, payment method proof	Legal and regulatory obligation
Processing deposits and withdrawals	Transaction data, payment method details	Essential to provide the Service
Anti-money laundering compliance	Transaction data, KYC data, source-of-funds	Legal obligation
Fraud detection and platform security	Technical data, transaction data, usage data	Legitimate interest
Responsible gaming monitoring	Gameplay data, session data, transaction data	Legal obligation and duty of care
Customer support and complaint handling	Communications data, account data	Contractual obligation
Platform performance and improvement	Technical data, usage data (anonymised)	Legitimate interest
Service notifications (account activity alerts)	Mobile number	Contractual obligation

9bd1 does not use your personal data for behavioural advertising, automated profiling that produces legal or similarly significant effects without human review, or any purpose not listed in this Policy.

5. Legal Basis for Processing

9bd1 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is required to perform our contract with you — specifically, to operate your 9bd1 account and deliver the Service as described in the Terms & Conditions.
• Legal obligation: Processing that is required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and financial record-keeping obligations.
• Legitimate interests: Processing carried out to pursue the legitimate operational interests of 9bd1, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent as the basis for processing — for example, for optional communications beyond account notifications — you may withdraw that consent at any time by contacting [email protected].

6. Data Sharing

6.1 Third-Party Game Providers

To make games available through the 9bd1 platform, we share limited account and session data with our game technology partners — which may include studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. The data shared is limited to what is technically necessary to load, run, and record the outcome of individual game sessions. These providers act as data processors under contractual agreements that prohibit them from using your data for any purpose other than delivering the game service.

6.2 Payment Providers

When you make a deposit or request a withdrawal, 9bd1 shares the minimum transaction data necessary with the relevant payment provider (bKash, Nagad, Rocket, or Upay) to process the payment. These providers operate under their own privacy policies and terms, and 9bd1 is not responsible for their data handling practices once data has been transmitted to them for payment processing purposes.

6.3 Legal and Regulatory Disclosures

9bd1 may disclose your personal data to law enforcement, government agencies, or regulatory bodies where required to do so by applicable law, by a valid court order, or where 9bd1 has reasonable grounds to believe that disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity.

6.4 No Sale of Data

9bd1 does not sell, rent, trade, or otherwise transfer your personal data to third-party advertisers, data brokers, marketing networks, or any commercial entity for commercial gain. This is an absolute commitment — not subject to exceptions or opt-outs.

7. Retention Periods

9bd1 retains personal data only for as long as is necessary for the purpose for which it was collected, or for as long as required by applicable law. The following retention periods apply:

• Account and identity data: Retained for the duration of the account's active status, plus 5 years following account closure, to meet anti-money laundering record-keeping requirements.
• KYC documentation: Retained for 5 years from the date of submission, in accordance with financial compliance obligations.
• Transaction records: Retained for 5 years from the date of the transaction.
• Gameplay and betting records: Retained for 3 years from the date of play.
• Support correspondence: Retained for 2 years from the date of the last message in a support thread.
• Technical and usage logs: Retained for up to 90 days in raw form; thereafter stored in anonymised, aggregated form for platform analytics.

When data reaches the end of its retention period, it is either permanently deleted from 9bd1's systems or irreversibly anonymised such that it can no longer be attributed to any individual.

8. Security Measures

9bd1 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and 9bd1's servers.
• Encryption at rest for all stored personal data, including account records and KYC documents.
• Access controls that restrict access to personal data to only those 9bd1 team members whose role requires it, governed by role-based permissions.
• SMS-based two-factor authentication for player account logins, reducing the risk of unauthorised account access.
• Automated anomaly detection that flags unusual login patterns, transaction volumes, or geographic access events for manual review.
• Regular internal security reviews to identify and address vulnerabilities in the platform's infrastructure.

While 9bd1 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying 9bd1 immediately at [email protected] if you suspect your account has been compromised.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. 9bd1 uses cookies and similar technologies (such as local storage and session tokens) to operate the platform and to improve your experience.

9.2 Types of Cookies Used by 9bd1

• Essential cookies: Required for the platform to function. These include session tokens that keep you logged in during your visit. Without these cookies, core features of the platform cannot operate. They cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience across sessions.
• Analytics cookies: Collect anonymised, aggregated data about how players navigate the platform — which pages are visited most frequently, where users drop off, and how features are used. This data is used solely to improve the Service and is not shared with advertisers.

9.3 Managing Cookies

Most web browsers allow you to manage cookies through the browser's settings menu. You can typically configure your browser to refuse all cookies, to accept only essential cookies, or to prompt you each time a cookie is set. Disabling essential cookies will impair or prevent the operation of your 9bd1 account. Disabling analytics or functional cookies will not affect your ability to use the Service.

10. Your Privacy Rights

As a 9bd1 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving a valid request.

Please note that certain rights are subject to conditions and exceptions. For example, the right to erasure does not override 9bd1's legal obligation to retain financial transaction records for a defined period under anti-money laundering regulations. Where we are unable to fulfil a request in full, we will explain the reason in our response.

11. Minors and Age Verification

The 9bd1 Service is strictly for persons who are 21 years of age or older. 9bd1 does not knowingly collect or process personal data belonging to persons under the age of 21. Age is verified at registration through the date of birth provided, and may be further verified through KYC documentation review before withdrawals are processed.

If 9bd1 discovers or has reasonable grounds to believe that a registered account belongs to a person under the age of 21, the account will be suspended immediately, all personal data associated with the account will be securely deleted following the closure process, and any account balance will be returned to the payment source used for the most recent deposit. If you believe that a minor has registered an account on 9bd1 using falsified information, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

9bd1 may update this Privacy Policy from time to time to reflect changes in our data processing practices, operational requirements, or applicable legal obligations. The current version of the Policy is always available at https://9bd1.io/privacy-policy. The date at the top of this document indicates when the most recent version became effective.

Where a change to this Policy is material — meaning it affects how we use your data in a way that could be significant to you — 9bd1 will notify registered players by SMS to the mobile number on their account at least 7 days before the change takes effect. Your continued use of the Service after the effective date of any revised Policy constitutes your acceptance of the updated terms.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or wish to raise a concern about how 9bd1 has handled your personal data, please contact us using the details below:

Email: [email protected]
Subject Line for Privacy Requests: "Privacy Rights Request"
Subject Line for Complaints: "Privacy Complaint"
Response Time: We aim to acknowledge all privacy requests within 48 hours and to provide a substantive response within 30 calendar days.

If you are not satisfied with our response to a privacy complaint, you may escalate the matter by writing to [email protected] with the subject line "Privacy Escalation" and your case will be reviewed by a senior member of the 9bd1 team.

Governing Language: This Policy is written in English. In the event of any conflict between the English version and any translated version, the English version prevails. © 2026 9bd1. All rights reserved.